About the job
Automation Operations Manager – AI & Power Platform
An Automation Operations Manager is required to join a newly established team within a large, highly regulated organisation undergoing significant digital transformation.
This is a senior operational leadership role responsible for ensuring a growing estate of automation platforms, AI-enabled services and production solutions remains reliable, secure and resilient. You’ll define how these services are supported and continuously improved, while ensuring operational requirements are considered throughout the full solution lifecycle.
You’ll work closely with engineering, architecture, integration and platform teams across technologies including Power Platform, RPA, Azure Logic Apps, Alteryx, Copilot agents and Azure AI Foundry.
You’ll act as the senior escalation point for major incidents, take ownership of service performance and ensure effective incident, problem, change and release management. The role will also involve monitoring platform health and capacity, leading root-cause investigations, overseeing operational readiness and maintaining runbooks, support models, audit evidence and service reporting.
We are looking for an Automation Operations Manager with experience in:
- At least 10 years’ experience across IT operations, application support, automation operations or operational leadership
- At least five years’ experience managing outsourced or managed service support teams against demanding SLAs
- Supporting automation technologies such as Power Platform, RPA, workflow platforms etc
- Major incident management, root-cause analysis and long-term service improvement
- Incident, problem, change and release management within an ITIL-aligned environment
- Azure or comparable cloud-based services and operational practices
- Monitoring platform performance, telemetry, logs, service trends and capacity
- Managing operational readiness, deployment support, patching and release activity
- Producing operational documentation, runbooks, support models and performance reporting
- Managing suppliers, technical teams and senior stakeholders
- Security, access controls, governance and operational compliance
ITIL certification is essential, and Microsoft, Azure, Power Platform or RPA certifications are nice to have.
They are offering a salary of £70,000 - £85,000 plus great benefits and free parking, as well as, hybrid working, with 1 day a week onsite in their office in Brighton East Sussex, and occasional travel between nearby offices.
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